Yes, we do offer international shipping! We are happy to deliver our stylish collections to fashion lovers around the world. Shipping fees and delivery times will vary based on your location. During checkout, you’ll be able to see the available shipping options and costs for your specific address. If you have any questions about shipping to your country, feel free to contact our customer service team for more details.

At AZACH, we strive to get your order to you as quickly as possible. Typically, home delivery takes between 3 to 7 business days, depending on your location and the shipping method selected at checkout. Once your order is shipped, you will receive a tracking number to monitor its progress.

Please note that delivery times may vary during peak seasons or due to unforeseen circumstances. If you have any concerns or need assistance, feel free to reach out to our customer support team.

The delivery time for your order depends on your location and the shipping method chosen at checkout. Typically, orders are processed within 1-2 business days. Once shipped, domestic orders usually take 3-7 business days to arrive, while international shipping can take anywhere from 7-21 business days, depending on the destination.

Please note that during peak seasons or promotional events, processing and shipping times may be slightly longer. You will receive a tracking number once your order has been shipped, so you can stay updated on its progress.

If you need assistance or have specific delivery questions, feel free to contact our customer support team!

Tracking your order is easy! Once your order has been shipped, you’ll receive an email with a tracking number and a link to track your shipment. Simply click on the tracking link or copy the tracking number into the carrier’s website (e.g., UPS, FedEx, DHL) to get real-time updates on your order’s status.

If you don’t see a tracking email, please check your spam/junk folder. If you’re still having trouble, feel free to reach out to our customer support team, and we’ll be happy to assist!

Currently, we accept credit/debit cards,/bank transfers. If you’d like to use a different payment method that isn’t listed, please contact our customer support team, and we’ll do our best to assist you. We’re always looking to improve, so your feedback on payment options is valuable to us!

Once an order is placed, we begin processing it as quickly as possible to ensure timely delivery. Unfortunately, we’re unable to make changes or cancel an order once it’s been confirmed. However, if you realize there’s an issue with your order shortly after placing it, please reach out to our customer support team at hello@azach.ng as soon as possible. We will do our best to assist you based on the status of your order.

No, you don’t need an account to place an order on AZACH. You can easily check out as a guest. However, creating an account allows you to track your orders, save your favorite items, and enjoy a quicker checkout process for future purchases.

At AZACH, we want you to love your purchase, but if you’re not completely satisfied, we’re here to help. To return a product, please follow these steps:

1. Check Our Return Policy: Ensure your item qualifies for a return. We accept returns within 7 days of purchase. Items must be unused, unworn, and in original condition with tags attached. Read more on our Refund Policy.
2. Contact Our Support Team: Reach out to our customer support team at hello@azach.ng with your order details, and they’ll guide you through the return process.
3. Pack Your Item: Carefully pack your item(s) in the original packaging if possible, ensuring it’s safe for shipping.
4. Return Shipping: You will be responsible for return shipping costs unless the item was damaged or incorrect. 
5. Refund Processing: Once we receive and inspect the returned item(s), your refund will be processed to your original payment method within 15 days.

If you have any further questions, feel free to contact us anytime!