At AZACH, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help. Please read our refund and return policy below for all the details.

Returns

We accept returns within 30 days of the purchase date. To be eligible for a return, your item must meet the following conditions:

• The item must be in new, unworn, and unused condition, with all original tags and packaging intact.
• The return must be initiated within 30 days of receiving the item.
• Sale items or gift cards cannot be returned or refunded, unless they are defective or damaged.

How to Return an Item:

1. Contact Customer Support: Before returning an item, please reach out to our customer support team at info@azach.ng. Provide your order number and the item(s) you wish to return. Our team will send you a return authorization and instructions for the return process.
2. Pack the Item: Carefully pack the item in its original packaging to avoid damage during the return shipment. Make sure to include the original receipt or proof of purchase with your return.
3. Return Shipping: You will be responsible for the return shipping costs unless the item is defective, damaged, or incorrect. If you prefer, we can provide you with a prepaid return shipping label for a small fee.
4. Return Address: Once your return is authorized, you will be provided with our return address to ship the item back to us.

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within [7-15 business days].

Please note that shipping fees are non-refundable, and the return shipping cost is the responsibility of the customer unless the item is faulty or incorrect.

Exchanges

If you wish to exchange an item for a different size, color, or style, we recommend returning the original item for a refund and placing a new order for the desired item. This ensures that you get the product you want in a timely manner.

Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately at info@azach.ng. We will assist you in resolving the issue by offering either a replacement or a full refund, including return shipping costs.

Final Sale Items

Certain items, such as sale items, clearance products, and gift cards, are considered final sale and are not eligible for returns or refunds, unless they are defective or damaged.

Late or Missing Refunds

If you haven’t received your refund after the stated processing time, please double-check your bank account or credit card company. It may take additional time before the refund is officially posted. If the issue persists, please contact us at info@azach.ng.

Contact Us

If you have any questions or need assistance with your return, please don’t hesitate to reach out to our customer service team at info@azach.ng or +234 806 479 2146.

Thank you for shopping at AZACH! We appreciate your business and are committed to providing you with a seamless shopping experience.